Privacy Policy

memb. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at memb.store (the "Service"). Please read this privacy policy carefully. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Email address, name, username, password (hashed)
• Profile Information: Display name, bio, avatar image, social media links
• Storefront Content: Products you add, collections, categories, and descriptions
• Communications: Messages sent through our platform, support requests
• Payment Information: When applicable, bank account or payment details for payouts (processed by third-party payment processors)

1.2 Information Collected Automatically

When you access or use our Service, we automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, click patterns, time spent on pages
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: See our Cookie Policy for details

1.3 Information from Third Parties

• Social Media Platforms: If you connect Instagram or other social accounts, we receive public profile information and content you authorize
• Authentication Providers: When using Google Sign-In, we receive your email and basic profile information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account and storefront
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Facilitate connections between creators and brands
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Public Information

Your storefront, including your display name, bio, avatar, and products you share, is publicly visible. This is essential for the Service to function as intended.

3.2 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and storage (e.g., MongoDB Atlas, Cloudinary)
• Authentication services (e.g., Firebase)
• Analytics providers
• Payment processors (when applicable)

3.3 Legal Requirements

We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information for legitimate business purposes or as required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (see our Data Deletion page)
• Portability: Request your data in a portable format
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at info@memb.app

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly. If you believe we have collected information from a child under 16, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: